// Player Protection
Responsible Gaming at 7j78
7j78 is committed to providing a safe, fair, and controlled gambling environment for every player in Bangladesh. We provide practical tools β deposit limits, time-out features, and self-exclusion β so you stay in control at all times.
Player Protection First
Every 7j78 tool and policy is designed with your wellbeing as the priority. Responsible gaming is not an afterthought β it is built into the platform from the ground up.
Time-Out & Cool-Off
Take a short break from gambling with 7j78's time-out feature. Set a cooling-off period of 24 hours, 7 days, or 30 days β during which your account is temporarily suspended.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Limits take effect immediately and can only be increased after a 7-day cooling period.
Self-Exclusion
If you need a longer break, 7j78 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. We take every self-exclusion request seriously and act on it immediately.
Strict Age Verification
7j78 enforces a mandatory 18+ age requirement. All accounts undergo KYC verification to confirm age and identity before any real-money play or withdrawals are permitted.
24/7 Support Access
7j78's bilingual English and Bengali support team is available around the clock via live chat. If gambling is causing distress, speak to a support agent immediately β no judgement, ever.
// Section 01
Our Commitment to Safe Play
7j78 believes that gambling should always be an enjoyable leisure activity β one that remains firmly within the player's control. Our responsible gaming framework is built on three principles: transparency, accessibility of protective tools, and a no-barrier support environment. We are committed to providing every Bangladesh player on the 7j78 platform with the information, resources, and practical tools they need to play safely.
Gambling involves real money and carries inherent financial risk. 7j78 does not glamorise excessive gambling, does not target vulnerable individuals, and does not encourage players to chase losses or wager beyond their personal financial means. Our promotions are designed to enhance enjoyment, not to create pressure to spend beyond your budget.
We recognise that problem gambling can affect anyone, regardless of age, background, or income level. Players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh who use the 7j78 platform have access to identical responsible gaming protections. No player is ever penalised or disadvantaged for using these tools β activating a deposit limit or requesting self-exclusion is a sign of strength, not weakness.
Important: Gambling is intended for entertainment purposes only. Never gamble with money you cannot afford to lose. Do not use gambling as a way to earn income, repay debts, or solve financial problems. If gambling stops being fun, stop playing and seek help.
// Section 02
Age Restriction β 18+ Only
7j78 enforces age verification through a mandatory KYC (Know Your Customer) process. When you register, you are required to confirm that you are 18 years of age or older. Before your first withdrawal β and in many cases before your first deposit β 7j78 will request documentary proof of your age and identity, which may include your Bangladesh National Identity Card (NID), passport, or driving licence.
Accounts where age verification cannot be completed will have their access to real-money features suspended until documents are provided and reviewed. 7j78 reserves the right to close any account where the player is found to be under 18, and any funds in such accounts will be handled in accordance with the platform's Terms & Conditions.
Protecting Minors from Accessing 7j78
If you share a device with anyone under the age of 18, 7j78 strongly recommends the following protective steps:
- Always log out of your 7j78 account after each session, especially on shared or family devices.
- Use device-level parental control software to restrict access to gambling websites on shared computers, tablets, and smartphones.
- Never share your 7j78 login credentials with anyone β including family members β to prevent underage access.
- Enable two-factor authentication (2FA) on your 7j78 account to add a second layer of access security.
- If a minor has accessed your 7j78 account, contact support immediately via live chat so the situation can be investigated and resolved promptly.
Free parental control tools such as Net Nanny, Bark, and built-in operating system family safety features (available on Android, iOS, and Windows) can be used to block access to gambling sites on devices used by children and teenagers.
// Section 03
Signs of Problem Gambling
Problem gambling develops gradually and is not always easy to recognise in yourself. The following warning signs β drawn from internationally recognised responsible gaming frameworks β may indicate that gambling is becoming a problem. Experiencing one or more of these signs does not mean you are a "problem gambler," but it is a signal worth taking seriously.
- You find yourself gambling with money that was budgeted for essential expenses β rent, food, utility bills, or loan repayments.
- You chase losses β that is, you continue gambling or increase your bet sizes specifically to try to win back money you have already lost in previous sessions.
- You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce the amount of time or money you spend on gambling.
- You conceal the extent of your gambling from family members, friends, or colleagues β lying about how much time or money you spend on the 7j78 platform or other gambling sites.
- Gambling has begun to affect your performance at work or studies, or is causing you to neglect important personal responsibilities and relationships.
- You have borrowed money β from friends, family, or financial institutions β specifically to fund gambling activity.
- You have previously tried to cut down or stop gambling but found yourself unable to do so despite a genuine desire to change your behaviour.
- Gambling is your primary way of coping with stress, anxiety, loneliness, or other negative emotional states.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use 7j78's self-exclusion tool immediately and to seek professional support. Contact our support team via live chat or reach out to a mental health professional or addiction counsellor. You are not alone, and help is available.
// Section 04
Player Protection Tools
7j78 provides a comprehensive set of responsible gaming tools that are accessible directly from your account dashboard at any time. These tools are free to use, take effect immediately or within clearly stated timeframes, and do not require any justification or approval process. You simply set them and 7j78 enforces them.
Deposit Limits
Set a maximum BDT deposit amount per day, week, or month. Reductions take effect instantly; increases require a 7-day waiting period.
Loss Limits
Cap the amount you can lose across a 24-hour, 7-day, or 30-day period. Once your loss limit is reached, play is automatically paused for the remainder of the period.
Session Time Limits
Define a maximum session duration. When your time is up, 7j78 notifies you with a prominent on-screen reminder and, if you choose, logs you out automatically.
Reality Checks
Enable periodic on-screen pop-ups at intervals of your choice (every 30, 60, or 90 minutes) reminding you of how long you have been playing and your net session result.
Time-Out / Cool-Off
Suspend your 7j78 account for 24 hours, 72 hours, 7 days, or 30 days. During this period you cannot log in, deposit, or place bets.
Self-Exclusion
Request a longer break of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion cannot be reversed before the chosen period ends.
How to Access These Tools: Log in to your 7j78 account, navigate to Account Settings, and select the Responsible Gaming tab. All tools listed above are available from that dashboard. Alternatively, contact the 24/7 support team via live chat and an agent will assist you in activating any tool immediately.
// Section 05
Deposit & Spending Limits
Setting a deposit limit is one of the most effective ways to keep your gambling expenditure under control. 7j78 allows you to define hard caps on how much you can deposit into your account within a given timeframe. These limits apply across all payment channels β bKash, Nagad, Rocket, Upay, and bank transfers β so you cannot work around a deposit limit by switching payment methods.
| Limit Type | Period | Effect When Reached | How to Change |
|---|---|---|---|
| Daily Deposit Limit | Rolling 24-hour window | All deposit attempts blocked until the next 24-hour window opens | Decrease: instant. Increase: 7-day waiting period applies. |
| Weekly Deposit Limit | Rolling 7-day window | All deposit attempts blocked until the 7-day window resets | Decrease: instant. Increase: 7-day waiting period applies. |
| Monthly Deposit Limit | Calendar month | All deposit attempts blocked until the first day of the following month | Decrease: instant. Increase: 7-day waiting period applies. |
| Single Transaction Limit | Per deposit | Individual deposits above the set BDT threshold are automatically declined | Decrease: instant. Increase: 7-day waiting period applies. |
The 7-day delay on limit increases is an intentional player protection mechanism, not an administrative inconvenience. This cooling period ensures that a decision to increase spending limits is considered and deliberate rather than impulsive. If you find yourself wanting to increase a limit immediately after setting it, this may itself be a warning sign worth reflecting on.
7j78 recommends setting deposit limits that reflect your personal disposable income β the amount you can genuinely afford to spend on entertainment each month after all essential living costs are covered. A common guideline used by responsible gaming organisations is that gambling expenditure should not exceed 1-2% of monthly disposable income. For a player in Bangladesh earning ৳40,000 per month, this would suggest an entertainment budget for gambling of no more than ৳400β৳800 per month.
// Section 06
Self-Exclusion
Self-exclusion is a formal agreement between you and 7j78 that prevents you from accessing your account for a defined period. It is the strongest voluntary player protection tool available on the platform and is intended for players who feel that their gambling has moved beyond their control and that a break from the platform is necessary for their wellbeing.
Available Self-Exclusion Periods
7j78 offers the following self-exclusion durations, selectable from your account settings or by contacting support:
- 6 Months β A medium-term break, suitable for players who need time to reassess their gambling habits and seek support.
- 1 Year β A longer break that provides substantial time away from the platform while leaving the door open for a return in the future.
- 3 Years β For players experiencing significant gambling-related difficulties who need an extended period of recovery.
- Permanent Exclusion β An indefinite, irreversible closure of your 7j78 account. This option is available to any player at any time and cannot be reversed under any circumstances.
What Happens During Self-Exclusion
From the moment your self-exclusion is activated, the following restrictions apply immediately and without exception:
- Your 7j78 account login is disabled and you will not be able to access the platform.
- All pending promotional communications from 7j78 are halted immediately.
- Any remaining balance in your account is available for withdrawal β contact support to initiate this process.
- You cannot create a new 7j78 account during the self-exclusion period. Any account created in breach of self-exclusion will be closed and funds returned.
- The self-exclusion period cannot be shortened or cancelled before its expiry date β this is a protective measure, not a restriction.
To activate self-exclusion immediately: Contact the 7j78 support team via live chat, which is available 24/7. Tell the agent you wish to self-exclude and specify your preferred duration. The exclusion will be applied to your account within minutes. You may also send a written request to [email protected] β written requests are processed within 24 hours.
// Section 07
Self-Assessment
The following questions are adapted from internationally recognised problem gambling screening tools (including the Problem Gambling Severity Index). Answer each question honestly with reference to your gambling behaviour over the past 12 months. This is not a clinical diagnosis β it is a personal reflection tool to help you assess whether gambling may be causing harm in your life.
If you answer "yes" to three or more of these questions, we strongly encourage you to use 7j78's self-exclusion or time-out tools and to seek guidance from a professional support organisation.
Have you bet more than you could really afford to lose during the past 12 months?
Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
Have you gone back to try to win back money you lost (chasing losses)?
Have you borrowed money or sold anything to get money to gamble?
Have you felt that you might have a problem with gambling at any point in the past 12 months?
Has gambling caused any health problems, including stress or anxiety, for you or those close to you?
Have people criticised your gambling, or told you that you have a gambling problem, regardless of whether or not you thought it was true?
Has your gambling caused financial problems for you or your household?
Your answers are private. This self-assessment is not submitted to 7j78 or stored in any form. It is purely a personal reflection exercise. If your answers concern you, please reach out to our support team or the resources listed in the Getting Help section below.
// Section 08
Getting Help & Support
If you believe gambling is negatively affecting your life or the life of someone you care about, please know that help is available and that seeking support is a courageous and positive step. 7j78's support team is always the first point of contact for platform-specific tools like self-exclusion, deposit limits, and account closure. For broader counselling and professional support, a number of organisations provide guidance to those affected by problem gambling.
Contact 7j78 Support
Our support team is available 24 hours a day, 7 days a week via live chat on the 7j78 website. During 08:00β00:00 BST (Bangladesh Standard Time, UTC+6), you can also reach us on WhatsApp. All communications with the support team regarding responsible gaming are treated with complete discretion and sensitivity.
Speak to a 7j78 Support Agent Now
If gambling is causing you distress, do not wait. Our support agents are available right now via live chat to help you activate self-exclusion, set deposit limits, or simply talk through your options. All support interactions are confidential.
Email support (plain text β not a link):
Live Chat: Available 24/7 | WhatsApp: 08:00β00:00 BST
General Guidance for Friends and Family
If someone close to you β a family member, partner, or friend in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh β is showing signs of problem gambling, there are constructive ways to offer support without causing conflict or distress. Approach the topic with empathy rather than accusation. Share your concerns calmly and specifically, focusing on behaviours you have observed rather than making character judgements. Encourage the person to seek professional support and offer to accompany them. Avoid lending money to someone you believe has a gambling problem, as this can inadvertently enable continued gambling behaviour.
Problem gambling is a recognised behavioural condition, not a moral failing. With appropriate support, recovery is entirely achievable. 7j78 is committed to being part of the solution β providing tools, information, and a responsive support team that takes every responsible gaming concern seriously.
Play Smart: Set limits before you start. Treat gambling as entertainment, not income. Take regular breaks. Never gamble under the influence of alcohol or when emotionally distressed. Review your account activity regularly in your 7j78 account dashboard to stay aware of your spending patterns. And remember β 7j78's responsible gaming tools are always just one tap away in your account settings.
// Continue at 7j78
Play Responsibly. Play Confidently.
With the right limits in place and 7j78's full suite of player protection tools active , you can enjoy cricket betting, slots, live casino, and card games with total peace of mind.